Privacy Policy

Privacy & Cookie Policy

Effective Date: 14.06.2025
Last Updated: 14.06.2025

At Hiemind Digital (a vertical of Viapocket Solutions, MSME-registered under Indian law), we are committed to protecting your personal information and upholding your rights as a user or client. This policy outlines how we collect, use, disclose, and protect your data, as well as how we use cookies and comply with global data protection laws such as the IT Act, 2000 and GDPR.

1. Company Legal Identity

Hiemind Digital is the marketing and IT services vertical of Viapocket Solutions, a registered MSME in India. All legal, billing, and compliance responsibilities related to Hiemind Digital are handled under the Viapocket Solutions entity.

2. What Information We Collect

We collect data in two main categories:

2.1 Personal Information

• Name, email address, phone number

• Company name, designation

• Billing details

• Any data submitted via forms or email

2.2 Technical/Usage Data

• IP address, browser type, device info

• Website navigation activity

• Referral sources

• Behavioral tracking via cookies and pixels

3. Purpose of Data Collection

We use this data to:

• Deliver our services effectively

• Respond to inquiries and manage projects

• Send updates and promotional content (with consent)

• Issue invoices and meet tax obligations

• Improve our website, UX, and marketing performance

4. Legal Basis of Data Processing

Depending on your location and engagement with us, we rely on:

• Contractual obligation

• Your explicit or implied consent

• Legal compliance (e.g., tax regulations)

• Our legitimate interest in improving service delivery

5. Data Sharing & Disclosure

We do not sell your personal data. We may share it with:

• Trusted third-party tools (e.g., hosting, analytics, CRM, email marketing platforms)

• Legal or government authorities if required

• Contractors bound by NDAs

• Payment processors or tax consultants

6. Data Retention

We retain your information as long as necessary to:

• Fulfill your service or legal obligations

• Maintain accounting records (up to 8 years, as per Indian law)

• Improve user experience

You can request deletion if not bound by ongoing service or legal hold.

7. Data Security

We follow industry-standard security practices:

• SSL encryption

• Access-controlled internal systems

• Signed NDAs with internal/external partners

• Periodic audits

However, no system is 100% secure online. Use of our services acknowledges this risk.

8. Your Rights (Including GDPR/UK GDPR)

If you’re an EU/UK resident or subject to GDPR protections, you can:

• Request access to your data

• Request corrections or deletions

• Withdraw marketing consent

• File a complaint with your Data Protection Authority

Contact: support@hiemind.net

9. Cookie Policy

9.1 What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help us analyze performance, personalize experiences, and improve service delivery.

9.2 Types of Cookies We Use

9.3 Third-Party Tools Used

We use:

• Google Analytics

• Facebook Pixel

• LinkedIn Insight Tag

• Hotjar / Microsoft Clarity (if enabled)

These third parties may use cookies according to their own policies.

9.4 Cookie Control Options

• Use our cookie banner to accept/reject non-essential cookies

• Control cookies via your browser settings

• Opt out via:

  • Google Opt-out

  • Facebook Ad Settings

Note for EU/UK users: We request your explicit consent before loading non-essential cookies.

10. Modifying or Withdrawing Consent

You may withdraw your consent to data processing or cookies at any time by:

• Emailing us at support@hiemind.com

• Managing preferences in our cookie banner

• Disabling cookies from your browser

We will process such requests within 7–10 business days as per legal guidelines.

11. Changes to This Policy

We may update this policy as per changes in law, service, or internal practices. Revisions will be posted here with an updated date.